Executive - Customer Service/Customer Support - Call center (1-4 yrs) Delhi/NCR (After-Sales / Customer Service) in Delhi, Delhi for sale
KEY ACTIVITIES : - Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services. - Accurately process and record call transaction using a computer and designated tracking software. - Offer alternative solutions where appropriate with the objective of retaining customers and clients business. - Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success. - Perform Quality Assurance Feedback as related to quality audits. - Work with Team members towards compliance of all policies and procedures. (ref:updazz.com)