Executive - Customer Service - eCommerce (1-3 yrs) Delhi/NCR/Gurgaon (After-Sales / Customer Service) in Delhi, Delhi for sale
- Handle inbound customer calls, understand their reqiirement and suggest appropriate products and services. - Maintain customer order details, invoices and account information. - Resolve customer complaints and propose the best possible solution. - Ensure smooth vendor onboarding, updating seller information in backend. - Take price updated regularly from sellers and coordinate with the catalogue team to ensure prices are updated in the portal. - Order follow up with vendor. (ref:updazz.com)